|Product||Labour (ex. Vat)||Carriage||Parts|
|Wireless (R.F.) Products||£40/hour||£10 (ex. VAT)||£ Varies|
|Wired Microphones||£30/hour||£10 (ex. VAT)||£ Varies|
|Headphones||£30/hour||£10 (ex. VAT)||£ Varies|
|Headphone Cable Change||£15 fixed rate||£10 (ex. VAT)||£ Varies|
After receiving a repair estimate for a non-warranty item, you are not obliged to go ahead with the repair. However, if you choose to have the item returned to you without repair, please note there will be an inspection fee payable of one hour labour plus return carriage.
Tel: 0113 277 1441 - Option 5
Monday - Friday, 9am to 5pm
For information on Allen & Heath servicing please visit our dedicated Allen & Heath page.
Terms of Warranty
All Audio-Technica products purchased from Audio-Technica Europe are guaranteed for TWO years from the date of purchase by the original end-user to be free of defects in materials and workmanship. In the event of such defect, the product will be repaired or replaced without charge. This is provided that a valid purchase receipt is submitted with the product and the fault is one of legitimate electrical or mechanical failure.
Product failure occurring as the result of factors that do not constitute genuine manufacturing defect are not covered under the terms of the warranty and any repairs of this nature would be chargeable. The Audio-Technica warranty excludes defects due to normal wear, abuse, shipping damage, or failure to use the product in accordance with the instructions. This warranty is void in the event of unauthorised repair or modification, or removal or defacing of the product label and/ or serial number. Audio-Technica's two-year warranty is not transferrable and is redeemable only by the original end-user purchaser.
Who to contact for warranty support
As your first action, you should always contact and return products to your local Audio-Technica authorised dealer or distributor where the product was purchased, who will exercise the warranty terms. Contact details for all distributors within Europe, Africa and the Middle East can be found on our website. Distribution into countries not managed by Audio-Technica Europe can be found on our international website.
Your second point of contact will be Audio-Technica Europe directly, who will attempt to find you assistance locally, or provide authority to return your products to the Audio-Technica European office. In this case, prior authority must be sought from Audio-Technica Ltd. You should always contact your local Audio-Technica authorised distributor or dealer where the product was purchased before trying to obtain a return authorisation number from Audio-Technica Europe.
When the authorised distributor/dealer warranty terms are different to Audio-Technica's
Shall the warranty period from the distributor/dealer exceed the Audio-Technica warranty period it will remain the responsibility of the distributor/dealer.
Shall the standard warranty terms of the distributor/dealer expire before those of Audio-Technica, the Audio-Technica terms will apply and the balance of the warranty period will be the responsibility of Audio-Technica Europe.
Products purchased outside of Europe, Africa or the Middle East
For product purchased outside of the countries managed by Audio-Technica Europe such as North America, Japan and Asia will not be covered by Audio-Technica Europe’s 2 year warranty. In the first instance, customers should contact the dealer or local distributor within the country the product was purchased. In the case that it is not possible to return the product to the country or dealer where it was purchased and customers wish to return the product to an Audio-Technica service centre in Europe, any repair or replacement undertaken by Audio-Technica Europe are not covered under the terms of the warranty and any repairs of this nature would be chargeable.
For worldwide headphone support contacts and information, please visit www.at-globalsupport.com
Audio-Technica Engineered Sound® wired microphones, Audio-Technica ATUC-50 products, Audio-Technica Dante™ products and “ES” designated accessories purchased from Audio-Technica Europe via an authorised Dealer or System Integrator are automatically extended to a total of five (5) years warranty from the date of purchase from the original end-user.
The terms and conditions, in this instance, remain exactly the same as the listed two-year warranty, but with all warranty terms extended from TWO (2) years to FIVE (5) years.
The Audio-Technica Europe Lifetime Warranty is applicable to 50 Series, 40 Series, Artist Series and Artist Elite wired microphones only. This warranty does not affect your statutory rights and is free of charge. In return, please note the following terms and conditions:
* Audio-Technica deems the life of the microphone to be 15 years from the date of purchase. Audio-Technica products may not be able to be repaired or replaced to original specification due to replacement parts or equivalent products no longer being available. Under these circumstances Audio-Technica will advise users of optional repair or replacement services. Optional repair or replacement services may be subject to additional charges.
** Lifetime Warranty covers product bought from Audio-Technica Ltd’s appointed distributors and their authorised resellers in the following EMEA (Europe, Middle East, Africa) countries: AUSTRIA, BELGIUM, BOSNIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, ICELAND, IRAN, IRELAND, ISRAEL, ITALY, LATVIA, LEBANON, LITHUANIA, LUXEMBOURG, MACEDONIA, MALTA, MONTENEGRO, NETHERLANDS, NORWAY, PALESTINE , POLAND, PORTUGAL, ROMANIA, RUSSIA, SAUDI ARABIA, SERBIA, SLOVAKIA, SLOVENIA, SOUTH AFRICA, SPAIN, SWEDEN, SWITZERLAND, TURKEY, UKRAINE, UNITED KINGDOM