Career Opportunities

Audio-Technica offers its employees both an open environment and an informal culture, encouraging fresh ideas and helping employees realise their true potential. We look for people with vision and innovative flair and above all, we believe there are opportunities for everyone to shine if they are ready to embrace a challenge. Working for Audio-Technica can be an exciting and rewarding experience, browse our vacancies below and contact us if you feel you might be suitable to join our team. If no vacancies are listed, we may still be interested in hearing from  exciting individuals.

UK Key Accounts Administrator

Date: 29th May 2018
Location: Leeds
Department: UK Sales Administration
Reporting to: UK Sales Administration Manager

Role
To provide proactive sales and administration support to the Key Accounts Managers across both the Professional & Consumer channels - including the provision of reports, data and analytics to support effective account management; to proactively contact and build relationships with Key Accounts and their teams, acting as effective liaison with key internal stakeholders to ensure on time, in full delivery of all orders to meet customer expectations.

Key Responsibilities

  • Provide effective day to day administration support to the Key Account Managers, across both the Professional & Consumer channels, in accordance with the relevant Company procedures. Daily liaison and communication with KAMs and all internal departments to ensure effective management of all sales orders and maintenance of accurate pricing.
  • Proactively monitor and manage all inventory across all Key Accounts, reporting on stock levels and any discrepancies from planned levels to the respective KAMs.
  • Accurately input all sales orders received via email into the AX system; monitor all orders received via EDI and reconcile input to AX and allocate stock accordingly to meet customer requirements.
  • Proactively monitor and manage stock availability across both warehouses to ensure effective and timely order fulfilment as well as optimising warehouse capacity and working capital levels. Ensure that any issues are communicated promptly to KAMs and Key Accounts teams, providing regular updates as required.
  • Proactively gather, monitor and analyse business and market data and produce regular business and operations intelligence reports to provide updates on areas such as buying patterns, multiple ordering, product & channel performance, market and channel activity as requested by sales management teams and to support strategic account management.
  • Proactively collaborate with internal and external stakeholders to gather all forecasting data, updating and monitoring data regularly and producing reports and business modelling to support forecasting, purchasing and stock management activities.
  • Build and maintain positive and collaborative working relationships with all Key Account teams and distribution partners, holding regular daily / weekly / monthly communications to manage any Operations issues arising; review daily tracking report and identify any opportunities for improvements to the customer experience.
  • Ensure that all relevant sales and Key Account information is regularly input and updated in Pipedrive.
  • Liaise and proactively collaborate with Logistics colleagues to effectively manage order progress through the supply chain and ensure on time, in full delivery of all orders and timely production of invoices.
  • Liaise with Credit Control and communicate with Key Accounts and KAMs to resolve any invoice/credit issues at the earliest opportunity, to ensure that further orders or incremental sales are not affected or delayed.
  • Raise all credit notes, as requested, after obtaining approval from KAMs and in accordance with Company procedures.
  • Carry out monthly monitoring and review of loan stocks and evaluations with KAMs and maintain accurate records of these in accordance with Company procedures.
  • Attend regular meetings with Key Accounts / distribution partners – either in Leeds or at customer premises across the UK – to review commercial strategy and service delivery.
  • Identify areas for improvement in systems and procedures and implement these under supervision of UK Sales Administration Manager.
  • Undertake any training required to increase knowledge of products and develop understanding of sales and marketing strategies to support successful sales target achievement.

Knowledge, Skills & Experience Required

Essential

  • Educated to GCSE level in Maths & English
  • High level IT skills – particularly Excel – and including PHOCAS / Word / Outlook, with the ability to analyse and manipulate data and produce clear, comprehensive reports and data modelling
  • Excellent communicator, with a high level of interpersonal skills and the ability to build and maintain positive customer relationships
  • Sales, administration & customer service experience of at least 3 - 5 years
  • Knowledge and experience of using CRM packages
  • Good organisational skills & excellent attention to detail
  • Self-motivated, able to work as part of a team or on own initiative
  • Ability to work under pressure to meet sales targets and deadlines
  • Ability to demonstrate a commercial understanding of how the role of UK Key Accounts
  • Administrator can support Audio-Technica’s key account management strategies

Desirable

  • Experience of Microsoft Dynamics AX software
  • Presentation skills – preparation, design and delivery of key commercial data
  • NVQ qualification or similar in customer service and administration
  • Outgoing personality who likes to succeed
  • Interest in audio industry & knowledge of CE products

Job Details
✓ Permanent
✓ Full Time

If you are interested in this position, please apply by sending your CV along with a covering letter to jwalton@audio-technica.co.uk by the closing date of 6th June 2018.

After-Sales Support Administrator

Date: 29th May 2018
Location: Leeds
Department: UK After-Sales Support
Reporting to: UK Sales Administration Manager

Role
To ensure the smooth running of the After - Sales function by providing pro-active and efficient after sales administration support to the service department and timely communication with all stakeholders; ensuring that the customer experience and the level of service delivered is excellent for everyone contacting the department.

Key Responsibilities

  • Deal with incoming telephone calls from customers and internal departments, relating to existing open RMA’s, in a courteous and professional manner.
  • Deal with incoming emails from Customers and Internal departments, relating to existing RMA’s.
  • Close down all completed RMA’s, producing any relevant documentation, including Service Orders and Return Delivery Notes.
  • Work closely with the Service Technicians to manage the workload in the service department, including the tracking of all repairs from arrival through to despatch, and keeping customers informed and advised of progress at each stage.
  • Manage/maintain and produce daily reports, to ensure the departments are focussed on achieving the Company KPI of a five day turnaround time.
  • Deal with customer queries regarding prices, stock availability and expected return of service orders in a timely manner; greet and deal with customers collecting orders, as and when required.
  • Input spare part orders onto the company’s ERP system in a timely manner – either directly from customers, including pricing and availability, or generated from sales team, fax, email, telephone and web site.
  • Process any necessary credits to Customers.
  • Produce quotations for Customers Repairs, and deal with any follow up of the quote in a timely manner.
  • Continually review processes and service delivery standards and suggest ideas for improvement to ensure Audio-Technica can meet and exceed customer expectations.
  • Processing customers payments for repairs and spare parts through the company’s online payment system.
  • Provide reports to management regarding existing and incoming workloads into the service department, as required.
  • Carry out Reception duties to cover incoming reception calls, visitors and post, as required.
  • Undertake any training required to increase knowledge and understanding of products and processes, to ensure comprehensive support for both customers and technical support staff.
  • Carry out any other duties which may be reasonably requested in support of the sales support team.

Knowledge, Skills & Experience Required

Essential

  • Educated to GCSE level in Maths & English
  • English and Maths qualifications to GCSE level
  • Strong IT skills – Excel, Word, Outlook, ERP Systems
  • Good communicator with a high level of interpersonal skills
  • Problem solving and analytical skills with a creative and proactive approach
  • Organised & methodical with excellent attention to detail & time management skills
  • Self-motivated with the ability to work as part of a team
  • Ability to prioritise multiple tasks, working under pressure and to deliver to deadlines
  • Ability to demonstrate understanding of how to deliver excellent Customer Service and Experience

Desirable

  • Experience of Microsoft Dynamics AX software

Job Details
✓ Permanent
✓ Full Time

If you are interested in this position, please apply by sending your CV along with a covering letter to jwalton@audio-technica.co.ukby the closing date of 6th June 2018.